Returns Policy

You may return faulty or defective items within 14 days of purchase. The item will be replaced if stock is available or a voucher will be issued for your next purchase.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of the next steps.


At this stage we do not ship - all purchases must be collected from flydubai Head Office. When you place an order you will be advised when it is ready for collection.